FAQ
COVID-19 UPDATE
Our top priority is the health and safety of our employees and customers. That's why we've completely redesigned our manufacturing and fulfillment center to comply with government-recommended guidelines for social distancing and PPE.
What does this mean for you?
Processing times may be delayed. Generally, processing times are 6-12 business days*, although these times currently vary due to issues related to COVID-19 and government mandates, as well as the impact on our business. Longer processing times may also occur on holidays.
We will notify you when your order ships or if we detect any issues fulfilling your order.
You can cancel for a full refund. We've updated our return policy so you can cancel any unshipped order at any time and receive a full refund.
We appreciate your patience and understanding while we resolve this issue together.
Thank you for your help!
*Please note that business days do not include weekends or holidays such as New Year's Day, Martin Luther King Jr. Day, President's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, and Christmas.
FREQUENTLY ASKED QUESTIONS
HOW CAN I REACH YOU?
We have 24/7 live chat on the website or via email at support@veiosa.com.
HOW MUCH DOES SHIPPING COST?
We offer express shipping at a flat rate of $15.99 or standard shipping at $6.99 per order. If your order total exceeds $50, shipping is free.
WHICH PAYMENT METHODS DOES Veiosa.com ACCEPT?
We currently accept credit card payments and PayPal. If you prefer a different payment method, we're happy to help!
Please contact us directly at support@Veiosa.com to arrange this.
Is it safe to shop online at Support@Veiosa.com?
Absolutely! We use GeoTrust Secure Socket Layering (SSL), an encryption technology that ensures secure internet transmission of your personal information. We do not store credit card information or share your personal information with third parties.
If you still have concerns about placing your order, please contact support@Veiosa.com and we will contact you about an alternative method for placing your order!
How do I change or cancel my order?
If you need to make changes to your order, please contact us at support@Veiosa.com within 8 hours of placing your order. We cannot make changes beyond this time.
How can I track my order?
When your order ships, we will send you an email with a tracking number. If you haven't received this email, please email support@Veiosa.com.
WHAT IS A PRE-ORDER ITEM? CAN I CANCEL MY PRE-ORDER?
A pre-order item is an item you order before we have it in stock. You can cancel until your order is processed. To cancel, you can email us at support@Veiosa.com.
I ORDERED AN AVAILABLE SET WITH A PRE-ORDER. WILL THESE BE SHIPPED SEPARATELY?
We will ship your order as soon as all items are available. If you would like to receive your available item before the pre-order, please email us at support@Veiosa.com
WHAT IS YOUR RETURN POLICY?
We offer a 14-day hassle-free return policy.
The item(s) must be in their original condition and the return label and hygiene seal must be present. The items must not have been worn, washed, or altered in any way.
Unfortunately, we cannot accept returns that do not meet the above requirements.
Veiosa.com offers a full refund (item price excluding original shipping costs).
All returns can be sent to our returns warehouse in the United States.
How do I request a return?
Requesting a return has never been easier!
We offer a 14-day hassle-free return policy. To initiate a return, simply email us at support@Veiosa.com using the email address used to process your order within 14 days of receiving your package.
Please note that we cannot refund the initial shipping costs for returned items unless the item is faulty. We also cannot refund the return shipping costs.
Once we receive the item(s), we will ship your new item(s) or you will receive your refund (item price excluding original shipping costs).
We cannot be held responsible for the loss of returned garments. We recommend using a registered mail service for returning goods and recording your tracking details.
What happens if the item I receive is damaged or faulty?
We work hard to ensure that all items sold are of the highest quality. However, if you have any concerns about a faulty or damaged item, please email us at support@Veiosa.com so we can promptly investigate the matter for you!